Terms of service

These terms govern your use of the Sales Progressor platform and outsourced progression service (together, "the Services"). By using the Services you agree to these terms. If you are agreeing on behalf of an estate agency or other business, you confirm that you have the authority to bind that organisation.

Sales Progressor is registered in England and Wales. References to "we", "us", or "Sales Progressor" mean the company. References to "you" or "the agency" mean the estate agency or individual accessing the Services.

1. The services

Sales Progressor provides two services, which may be used independently or in combination:

• Self-progress: software that enables your team to manage property transactions from instruction to exchange, including milestone tracking, automated client communications, work queue management, agent dashboards, and the client portal.
• Outsourced progression: a managed service in which our team actively progresses individual sale files on your behalf, including chasing solicitors, logging contacts, and keeping parties updated through the system.

You choose which service applies to each individual file. There is no obligation to use the same service for every file.

2. Access and accounts

• You are responsible for keeping your login credentials secure and for all activity carried out under your account.
• You must not share login credentials between multiple users. Each user must have their own account.
• You must not use the Services for any unlawful purpose or in a way that could damage, disable, or impair the platform.
• We reserve the right to suspend or terminate access where we reasonably believe the terms are being breached.

3. Fees and payment

Our fees are charged per transaction and are due on exchange. There is no setup fee, no monthly subscription, and no minimum commitment.

• Self-progress: £59 including VAT per sale, invoiced on exchange.
• Outsourced progression: £250, £300, or £350 including VAT per sale depending on the agreed sale price band, invoiced on exchange.

Invoices are issued on the day of exchange and are due for payment within seven days. If a sale falls through before exchange, no fee is charged and no invoice is raised.

We reserve the right to suspend access to files where invoices remain unpaid beyond 14 days of the due date. We will give reasonable notice before doing so.

4. Cancellation and termination

Because fees are charged per transaction with no ongoing contract, there is nothing to cancel in the conventional sense. You may stop instructing new files at any time.

For outsourced files that are live when you decide to stop using the service, we will hand back all file information and contact logs promptly. Any files that subsequently exchange after handback are not subject to a fee.

We may terminate your access to the platform on 30 days' written notice, or immediately where there is a serious breach of these terms or where continued access poses a legal or security risk.

5. Your obligations

• You must provide accurate information about each file you instruct, including correct party details and property information.
• For outsourced files, you must respond promptly to requests from our team where your input is needed to progress the file.
• You remain responsible for compliance with your own regulatory obligations as an estate agent, including Anti-Money Laundering requirements and client care standards. Sales Progressor does not provide legal or regulatory advice.
• You are responsible for ensuring that your use of the platform and our involvement in your transactions complies with your obligations to your clients.

6. Our obligations

• We will maintain the platform with reasonable availability and will give advance notice of planned maintenance that may cause downtime.
• For outsourced files, we will progress each file diligently and log all contacts made on your behalf.
• We will keep file data secure in accordance with our privacy policy and security practices.
• We will not use information about your files or clients for any purpose other than delivering the Services to you.

7. Intellectual property

The Sales Progressor platform, including all software, design, and content, is owned by us and protected by intellectual property law. You are granted a limited, non-exclusive licence to use the platform for the purposes described in these terms.

Data you enter into the platform — including file information, contact logs, and documents — remains yours. We do not claim any ownership over it. On termination, we will provide an export of your data in a standard format on request.

8. Data and confidentiality

We process personal data in accordance with our Privacy Policy. For data provided by you about buyers, sellers, and solicitors, we act as a data processor and you act as the data controller.

Both parties agree to treat as confidential any non-public information received from the other in connection with these terms. This obligation survives termination.

9. Liability

We provide the Services with reasonable care and skill. However, we do not guarantee that the platform will be uninterrupted or error-free at all times.

We are not responsible for delays, fall-throughs, or other outcomes in property transactions. Our role is to provide a system and, where instructed, a chasing service. The outcome of each transaction depends on many factors outside our control.

Our total liability to you in any 12-month period is limited to the total fees paid by you to us in that period. We are not liable for indirect, consequential, or economic losses, loss of profit, loss of data, or loss of business.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Changes to these terms

We may update these terms from time to time. We will give at least 30 days' notice of any material changes by email to registered account holders. Continued use of the Services after the effective date of the change constitutes acceptance. If you do not accept updated terms, you may stop using the Services before the changes take effect.

11. Governing law

These terms are governed by the law of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Questions about these terms: hello@thesalesprogressor.co.uk