Terms of service

These terms form a contract between you (and, where you act for an agency, the agency) and Sales Progressor. By creating an account or using the platform, you accept them. Pricing for paid use is set out on our pricing page and confirmed when a director adds a payment card (see section 8).

1. About this service

The Sales Progressor is a property sales progression platform operated by The Sales Progressor Ltd, a company registered in England and Wales, company number [Company number], registered office [Registered office address](“we”, “us”, “our”).

The platform helps estate agencies and property professionals track, manage, and communicate progress on residential property sales and purchases. It is not a conveyancing, legal, financial, or valuation service, and nothing in it constitutes professional advice.

2. Accounts and access

Access is granted by direct registration or by invitation from an existing agency account holder. You are responsible for keeping your login details secure, and must not share them or let others use your account.

Portal access links sent to buyers and sellers are unique to each individual and tied to a specific sale. Recipients should not share or forward these links, as they give access to personal transaction data.

Agency administrators may deactivate accounts within their agency. Deactivated and inactive accounts are handled in line with our Privacy Policy.

3. Acceptable use

The platform may be used only for managing residential property sales. You agree not to:

• Send unsolicited, misleading, or abusive communications through the platform
• Attempt to access transaction data belonging to other agencies or individuals
• Transmit harmful content, malware, or material that infringes others’ rights
• Use automated means to extract data from the platform without our authorisation
• Interfere with the normal operation of the platform or its infrastructure

Breaching this section may lead to suspension or termination under section 9.

4. Communications logging

Communications sent through the platform, including chase emails, progress updates, and portal messages, are logged and retained for record-keeping and compliance, in line with the retention periods in our Privacy Policy.

Messages sent to buyers, sellers, or solicitors are the responsibility of the sending user and their agency. We are not responsible for the content of messages composed and sent by platform users.

5. AI-assisted features

The platform includes AI-assisted drafting for chase communications, performed using Anthropic’s Claude API. Drafts are presented for your review before sending: they are never sent automatically. You are responsible for reviewing, editing, and approving any AI-generated content before it goes to a recipient. We accept no liability for AI-generated drafts that are sent without adequate review.

For each draft, the information sent to Anthropic is limited to: the recipient’s first name and role; the role labels (but not the names) of other parties on the sale; the property’s street line (without town or postcode); the tenure and purchase type; the expected exchange date (only once confirmed); the step being chased and how long it has been outstanding; and the number of days since the last contact with that recipient.

The information sent does not include the full names of any other party, postcodes, sale prices, email addresses, phone numbers, internal notes, or the content of any previous message. Anthropic processes this data under their commercial API terms and does not use it to train their models.

6. Your data and our platform

Your data is yours. As between you and us, you (or your agency, or its clients) own the transaction data and content you enter. We claim no ownership over it. You can export your data from the platform at any time using the in-app export function.

Our platform is ours.We own the platform itself, including the software, design, and underlying systems. These terms don’t transfer any of that to you; they grant you a limited, non-exclusive right to use the platform while your account is active.

We act as data processor for the client data your agency enters, and as data controller for your account and billing data, as set out in our Privacy Policy. Where we process personal data on an agency’s behalf, a separate Data Processing Agreement also applies.

7. Availability

We aim to keep the platform reliably available but do not guarantee uninterrupted access, and may carry out maintenance or updates. The platform is a communication and tracking tool: it does not provide legal, financial, conveyancing, or valuation advice. Decisions made using information in the platform remain the responsibility of users and their clients.

8. Pricing and payment

Pricing is set out on our pricing page and confirmed in the billing terms presented when a director adds a payment card. Those billing terms cover what you pay, when, your free trial, and how payment failures are handled. The director of an agency is the contracting party for billing; negotiators cannot manage payment details or view invoices.

9. Suspension and termination

You may stop using the platform and close your account at any time. On account closure, your data is handled per the retention periods in our Privacy Policy; any fees already due for completed sales remain payable.

We may suspend or terminate access if you materially breach these terms (including the acceptable-use section), if required by law, or if continued provision is no longer commercially viable, giving reasonable notice where we can.

10. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything that cannot lawfully be limited or excluded.

Subject to that, and to the maximum extent permitted by law, our total liability arising out of or in connection with these terms (whether in contract, tort including negligence, breach of statutory duty, or otherwise) is limited to the total fees you paid to us in the 12 months preceding the event giving rise to the claim.

Subject also to the non-excludable matters above, we are not liable for indirect, incidental, or consequential loss, including loss of data, lost transactions, lost profits, or missed deadlines arising from use of, or inability to use, the platform.

11. Changes to these terms

We may update these terms from time to time. We will publish the updated terms on the platform with a new version and date, and notify account holders of material changes. Continued use after an update means you accept the revised terms.

12. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these terms: support@thesalesprogressor.co.uk